Thank you for your interest in HK SHENG FENG YING INTERNATIONAL IMPORT AND EXPORT TRADE LIMITED !
Dedicated to exceptional customer service and ensuring your utmost satisfaction, Hnxlys.com offers warranty services for many of our products. Here’s crucial information about our warranty coverage:
Extended Warranty Options:
For select items, extended warranty plans are available at an additional cost, extending the coverage period beyond the standard warranty. If you’re interested in an extended warranty, kindly contact our customer service team for relevant options and details.
Coverage Details:
Our warranties typically cover manufacturing defects and material issues. It’s important to note that conditions such as damage, accidents, misuse, or normal wear and tear may not be covered. The specific coverage extent varies by product. We recommend a thorough review of the warranty conditions to understand the provided coverage.
Warranty Service:
If your item encounters an issue during the warranty period and meets the warranty terms, we will provide repair or replacement services on a case-by-case basis. The decision on repair or replacement depends on the product type and availability.
Costs During Warranty:
Repair or replacement costs during the warranty period may vary based on the warranty terms. Some warranties cover the entire cost, while in other cases, you may be responsible for part or all of the costs. The specific cost responsibilities will be outlined in the warranty terms and conditions.
Geographical Limitations:
Please be aware that our warranty coverage may have geographical limitations. If you purchase goods in regions outside the warranty coverage area, ensure understanding of the warranty terms and service availability in the relevant region.
Warranty Claim Process:
When initiating a warranty claim, providing the original receipt as proof of purchase is essential. The original receipt serves as valid documentation for receiving warranty service.
For further inquiries or assistance, feel free to contact our customer service team at [email protected]. We are here to assist you in any way we can!